Cancellation/Refund Policy
Cancellation Policy
1. Cancellation Notice: We kindly request that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to accommodate other clients who may require our services.
2. Cancellation Fee: Appointments canceled less than 24 hours in advance may be subject to a cancellation fee. The amount of this fee will depend on the nature of the appointment and the resources allocated.
3. No-Show Policy: Failure to show up for a scheduled appointment without prior notice may result in a no-show fee. This fee will be assessed to cover the time and resources reserved for your appointment.
4. Emergency Situations: We understand that emergencies can occur. If you have a genuine emergency that prevents you from keeping your appointment, please contact us as soon as possible, and we will work with you to reschedule without any penalty.
We appreciate your understanding and cooperation with our cancellation policy. It helps us provide efficient and reliable mobile notary services to all our clients. If you have any questions or need to cancel or reschedule your appointment, please contact us at [email protected] or (512) 797-4935
Refund Policy
Nascent Notary strives to provide exceptional notary services. However, we understand that there may be instances where our services did not meet your expectations. This policy outlines the circumstances under which we can offer a return or a refund.
1. Refund Eligibility: Refunds are only possible under the following conditions:
- Clerical Errors: If there is a clerical error made by our notary (e.g., incorrect date, misspelled name, etc.), we will offer a correction at no additional charge. If a correction is not feasible, a full refund will be provided.
- Service Not Rendered: If you have paid for a service that was not performed due to our error or inability to provide the service, a full refund will be issued.
2. Non-Refundable Circumstances: The nature of notary services typically makes them non-refundable, especially in cases such as:
- Client Error: If the error is due to incorrect or incomplete information provided by the client, refunds will not be issued.
- Change of Mind: Services rendered cannot be refunded due to a change of mind or circumstance after the notarization is complete.
3. Procedure for Requesting a Refund:
- To request a refund, clients must contact us within 24 hours of the service date.
- Provide a detailed explanation of the issue and any relevant documentation.
- Refund requests will be reviewed, and we will respond within 2 business days.
4. Refund Processing:
- Approved refunds will be processed to the original payment method within [3 business days].
- We will notify you once the refund has been processed.
5. Limitation of Liability: Our liability in the event of an error is limited to the cost of the service provided.
6. Amendments: This policy may be amended from time to time in accordance with changes in regulations and our business practices.
DISCLAIMER: I am not an attorney and therefore by law, we cannot interpret the contents of any document for you, instruct you on how to complete a document, or direct you on the advisability of signing a particular document. By doing so we would be engaging in the unauthorized practice of law and could face legal penalties that include the possibility of incarceration. Any questions about your documents should be addressed to the lender, title company, or an attorney.
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